What is a necessary characteristic of a Tier 2 registrar?

A necessary characteristic of a Tier 2 registrar is that it interacts directly with end-users. This type of registrar plays a crucial role in the domain name registration process by providing services to customers who are looking to register domain names or manage existing ones. Unlike Tier 1 registrars, which typically manage the registration of top-level domains and are more focused on wholesale operations, Tier 2 registrars cater directly to individual users or businesses. This means they not only facilitate domain registration but also offer support services like DNS management, web hosting, and customer assistance.

The emphasis on direct interaction with end-users distinguishes Tier 2 registrars from other types that may operate more behind-the-scenes or primarily handle backend processes without direct engagement with customers. This characteristic is essential for building customer relationships and providing a user-friendly experience in the domain registration process.